Voiceflow•2y ago

How do I add a source link to a response in Voiceflow?

I need to include a link to source data from the knowledge base. Any help or advice would be greatly appreciated

BBehzad I need to include a link to source data from the knowledge base. Any help or adv...

Tico | Voiceflow Assistant•5/17/24, 12:33 PM

To add a source link to a response in Voiceflow, follow these steps:

**Navigate to the Knowledge Base Tab**:
- Go to the Content section within the Knowledge Base tab on your dashboard.
**Add Data Source**:
- Click the 'Add Data Source' button.
- Select the type of data source that aligns with your requirements. Options include URLs, Plain Text, Sitemaps, PDFs, Docx, and various other data formats.
**Set Refresh Rate**:
- After selecting the desired data source, choose the refresh rate (Never, Daily, Weekly, Monthly) to keep the information up-to-date.
**Configure Knowledge Base Settings**:
- Use the KB Settings modal to adjust settings such as Model, Temperature, Max Tokens, Instructions, System, and Chunk Limit to tailor the generation of responses to your specific needs.
**Add Hyperlinks in Text Markup**:
- To add a hyperlink within a text response, use the Text Markup Editor.
- Select the text you want to hyperlink, then click the link icon or use the shortcut CMD/CTRL + K.
- Input the link and press enter.

By following these steps, you can include a link to source data from the knowledge base in your responses.

For more detailed guidance, you can refer to the Voiceflow Knowledge Base Overview and Adding Data Source.