continuing-cyan•16mo ago
Path Not Connected Issue
I started seeing this randomly whenever I try to use any response AI block. I copied my vf file and tried it on a different account and it works on another account. Is there some limit I hit and I can't use the ai model anymore on that account?
I figured out I did exceed my 100k free tier limit while I was setting things up and testing. Does anyone have an idea of how many tokens you might use in a typical month for a website with 30-50k monthly users? It's hard to imagine how much use my bot would get, obviously I can limit use per user.
5 Replies
It sounds like you're encountering a "Path Not Connected" issue with your Response AI block in Voiceflow. Here are some steps to troubleshoot and resolve the issue:
1. Check Token Limits: Ensure you haven't exceeded the token limits for your account. Different AI models have different token costs, and using more powerful models like GPT-4 can quickly use up your token quota. You can monitor your token usage and adjust the AI model if necessary.
2. Verify Connections: Make sure all the steps in your flow are properly connected. A "Path Not Connected" error often indicates that there is a break in the flow or a missing connection between steps.
3. Account-Specific Issues: Since the vf file works on another account, there might be an account-specific issue. Check if there are any restrictions or settings on the problematic account that might be causing the issue.
4. Memory Settings: If you are using the Response AI step with memory, ensure that the memory settings are correctly configured. You can turn memory on or off via the settings on the Set AI and Response AI steps.
5. Upload and Preview: After making any changes, upload your initial documents and press 'Preview' to see if the issue persists. This can help identify if the problem is related to the document upload or the flow design.
For more detailed information on token limits and AI model usage, you can refer to the following documentation:
- OpenAI Token Documentation
- Anthropic Token Documentation
If you continue to experience issues, double-check your flow design and connections, and ensure that your account settings are correctly configured.
The pro plan works fine for us. We use about 1 to 2 million tokens a month and have around 10 million page views monthly.
continuing-cyanOP•16mo ago
@W. Williams (SFT) Nice, do the free tier tokens reset on the 1st of the month? I realize what happened, I asked the Tico bot a lot of questions about the API instead of reading the documentation myself lmao. It often responded with huge blocks of text, which burned through my tokens. I'd like to continue work so I can present a demo of this to my leadership and we can get a subscription going.
I believe you can buy more tokens on the free plan
continuing-cyanOP•16mo ago
I read on the website you can only buy tokens on the pro plan unfortunately