continuing-cyan
continuing-cyan16mo ago

How to stop assistant "Ending Session / Path Not Connected"

Hey guys, I have built my first knowledge based chatbot and for the most part it works pretty well. It just has 3 blocks, with a Last Utterance loop. For some reason though, whenever it gets asked a silly question like "What came first, the chicken or the egg" it just ends the chat abruptly, with a "Path Not Connected". How can I prevent the chatbot from rudely ending the chat with my customers. I just want it to respond with "I'm not quite sure" I've tried asking it in the Knowledge Base settings not to end the chat, but it just ignores it.
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3 Replies
rare-sapphire
rare-sapphire16mo ago
Hi @Jakeh ! The way this blocks works is that if for some reason the models don’t find the information in the Knowledge base it will trigger the « no found » path. As yours is not connected to anything, the flow of your conversation is break suddenly. Try to connect the « no found » path with a text saying « sorry I can’t find this information » for example. From this point you can decide how you want the flow of the conversation continue. 🙂
continuing-cyan
continuing-cyanOP16mo ago
Thanks Paul, that is fantastic. I feel like such an idiot now, after seeing how easy it was to fix.
W. Williams (SFT)
You need to connect something to the not found path. You could put in a text step and say something like "Oops, I couldn't find an answer to that question" and then connect that path back to your Capture step.

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