continuing-cyan•16mo ago
How to stop assistant "Ending Session / Path Not Connected"
Hey guys, I have built my first knowledge based chatbot and for the most part it works pretty well. It just has 3 blocks, with a Last Utterance loop.
For some reason though, whenever it gets asked a silly question like "What came first, the chicken or the egg" it just ends the chat abruptly, with a "Path Not Connected".
How can I prevent the chatbot from rudely ending the chat with my customers. I just want it to respond with "I'm not quite sure"
I've tried asking it in the Knowledge Base settings not to end the chat, but it just ignores it.

3 Replies
rare-sapphire•16mo ago
Hi @Jakeh ! The way this blocks works is that if for some reason the models don’t find the information in the Knowledge base it will trigger the « no found » path. As yours is not connected to anything, the flow of your conversation is break suddenly. Try to connect the « no found » path with a text saying « sorry I can’t find this information » for example. From this point you can decide how you want the flow of the conversation continue. 🙂
continuing-cyanOP•16mo ago
Thanks Paul, that is fantastic. I feel like such an idiot now, after seeing how easy it was to fix.
You need to connect something to the not found path. You could put in a text step and say something like "Oops, I couldn't find an answer to that question" and then connect that path back to your Capture step.