constant-blue•16mo ago
Voiceflow - PII, Security, GPDR...
Hello, we're going to land very big clients in a few and I'd like to be sure that everything is ok regarding data security.
In the project for one of our client, the chatbot might collect PII and I want to be sure and assure the client that no PII from their users are going to be accessible. Neither from us, nor Voiceflow, nor anybody.
Where does Voiceflow sits regarding PII, data security and everything?
1 Reply
Voiceflow offers several features and best practices to ensure the security and privacy of user data, including Personally Identifiable Information (PII).
Data Security and PII Handling
1. Environment Variables: For production-level use-cases, it is recommended to deploy a web server and configure its API to accept requests only from Voiceflow runtime. Sensitive values, such as API keys, should be stored as environment variables to avoid exposure.
2. Custom NLU Integration: You can use Voiceflow's NLU or integrate your own third-party or custom NLU to resolve intents. This flexibility allows you to manage how intents are processed and resolved.
3. Private Cloud Deployments: For additional security, Voiceflow offers private cloud deployments upon request. This can provide an extra layer of security by isolating your data from the public cloud environment.
Resources
For more detailed information, you can refer to the following resources:
- Voiceflow Security
- Voiceflow Documentation
These resources provide comprehensive details on Voiceflow's security measures and best practices.