transcript sending to email, function is not working
hey. if anyone has time, i cant get this function made by the VF team, to work. does anyone have any tips? I just get the error message.
17 Replies
To help you with sending transcripts to email using a function in Voiceflow, please refer to the available documentation and resources on the Voiceflow platform. Unfortunately, the specific steps and example function code for sending transcripts to email are not provided in the source documents.
For more detailed information on using functions in Voiceflow, you can refer to our Functions Documentation.
If you encounter specific errors such as the VF_STATUS_CODE 422 error, you can troubleshoot by ensuring that the information you're sending is formatted correctly. Make sure that "records" and "fields" are exactly the two outer text key values, the column titles match the Airtable column titles exactly, and the column values match the Airtable expected data type.
For further assistance, you can reach out to the Voiceflow Support team by submitting a ticket to support@voiceflow.com with your assistant file (.vf export) and any steps to reproduce the issue, as well as any additional details.
@NiKo | Voiceflow You make that function?
@Radiant raindrop Can you share more info regarding the issue you're facing and some step to reproduce?
Also, please rotate your resend api key asap.
What do you mean about rotating it?
As your resend API key was on the capture you've shared, best is to create a new one.
Oh, yeah makes sense, il switch it out.
Yeah, so when i start a conversation, i just ask some normal questions like "how can i cook pasta?", then to end the convo, i just write "End the conversation": Then the "send" button comes up that activates the function, but after i click it, i just get the error message, even tho i have verified my email domain at resend and all should work
You're testing the agent within the Chat Widget right?
Im testing it inside VF:
should i test it somewhere else?
For this to work you need a proper user_id/session id to match/find the corresponding transcript. This will not work in the Test tool as it always returns TEST_USER for the user_id value.
Ohh ok, will the prototype sharing work? If not, il test it on my webiste
It still did not work, even on the website
fascinating-indigo•15mo ago
Hi,
I am having issue with transcript, Everything is working fine but i have multiple buttons in voiceflow chat and those buttons are not capturing
@NiKo | Voiceflow 🙂
Im still having trouble with this template, does anyone have any tips?
We are going to work on the transcripts endpoints to make those easier to use and to find transcripts for a specific user.
Nice! If you guys have time, it would be great with a YT video that shows the step by step to this template. I know that you have a video with another system/template but its kind of hard to follow