foreign-sapphire•16mo ago
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I'd like to ask you about a feature in voiceflow. When I was chatting with "Tico", your AI support bot, I noticed there is a feedback question from Tico after each of its replies, asking if the answer provided was helpful or not with thumbs up and thumbs down possibilities.
Our clients would like to implement similar feedback options for their bots as well.
Is there a possibility to add it and if yes, where can I find the tutorial on how to do it?
2 Replies
To implement a feedback feature in Voiceflow, you can follow these steps:
1. Create Feedback Options: You can add feedback options like thumbs up and thumbs down in your conversational flow. This can be done using choice blocks in Voiceflow.
2. Set Up Choice Blocks: Use choice blocks to present the feedback options to the user. You can configure these blocks to capture the user's response.
3. Handle Feedback Responses: Based on the user's selection (thumbs up or thumbs down), you can direct the conversation to different paths. For instance, you can thank the user for positive feedback or ask for more details if the feedback is negative.
4. Store Feedback Data: If you want to store the feedback for analysis, you can use integration blocks to send the feedback data to a database or a third-party service.
Unfortunately, there isn't a specific tutorial available in the provided context for implementing this exact feature. However, you can refer to the general documentation on using choice blocks and integrations in Voiceflow to get started.
For more detailed guidance, you can explore the following resources:
- Using Choice Blocks
- Integrations in Voiceflow
These resources will help you understand how to create interactive elements and handle user inputs effectively in Voiceflow.
You can do this with voiceflow extensions: https://developer.voiceflow.com/docs/render-custom-widgets-effects
https://www.youtube.com/watch?v=xY0vNkzFzAI&t=148s