Add ‘no match’ to Feedback extension

I’d like to add ‘no match’ functionality to the Feedback extension, anyone tried this?

6 Replies

To add 'No Match' functionality in Voiceflow, follow these steps: Configuring 'No Match' 1. Add 'No Match' Responses: - In the 'No Match' section, you can choose to reprompt your users by adding responses. These responses can be formatted with text styling and configured for randomization. 2. Configure a Fallback Path: - You can also add a 'No Match' path to connect to a specific section in your assistant. This allows you to select the conversation path for your fallback. - To do this, select 'Path' as your No Match type and connect it to the desired conversation path. 3. Rename the 'No Match' Path: - For better reference on the Canvas, you can rename the label of the 'No Match' path. 4. Add Actions: - You can use Actions to nest navigation and backend logic within the 'No Match' step. Tips: - No Reply Configuration: Similar to 'No Match', you can configure your 'No Reply' response message, set the time delay before triggering the no reply response(s), and connect it to a conversation path. - Previewing 'No Match': You can preview the 'No Match' responses configured by navigating back to the main step and selecting the question-mark bubble (?) for 'No Match'.

other-emerald•16mo ago

The 'default' path will be taken if there is 'no match'

other-emerald•16mo ago

let feedback = last_event.payload.feedback

if(feedback == 1) {
  return 'UP'
}

if(feedback == 0){
  return 'DOWN'
}

let feedback = last_event.payload.feedback

if(feedback == 1) {
  return 'UP'
}

if(feedback == 0){
  return 'DOWN'
}

Steve B. | IntelleSync.aiOP•16mo ago

Thanks @randompenna. I can already reroute, what i'm trying to do is emulate the 'no match' like when using buttons, so if the user doesn't push the feedback buttons but types another question it will get picked up by my capture step. This is what is happening the moment with just rerouting: https://www.loom.com/share/02dcf41debfd419b814c9f90cc8f5974?sid=d6826dfd-b089-42b4-86ef-8070494d763f I need to send the message twice which is no good.

other-emerald•16mo ago

You are sending it to a capture step. Just make it go to your "KB - Query"

Steve B. | IntelleSync.aiOP•16mo ago

@randompenna Spot on! thanks

Add ‘no match’ to Feedback extension

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