correct-apricot•15mo ago
End Conversation
Hey, I am building a Whatsapp chatbot. It won't have any 'End' step to finish the conversation between the user and the chatbot.
Does Voiceflow finishes the conversation natively after x amount of time? How does this work?
3 Replies
To end a conversation in Voiceflow, you typically use the End step, which automatically ends the conversation and the app without any further messages to the user. Voiceflow also provides a feature to handle scenarios where the user does not respond. This is known as the "No Reply Response" feature. Under any User Input type step, there is an option to add a No Reply Response and designate a timeout period. This allows the assistant to handle situations where the user remains silent or is away from the keyboard.
For more detailed information, you can refer to the following resources:
- End Step Functionality
- No Reply Response
rival-black•15mo ago
it just listens for something forever i'm pretty sure. it's more about how you want to handle it:
1. the conversation ended and adding an "end" block just restarts the conversation when the user sends another message
2. you reached the end of the flow after (for example) selling a product and want to keep them in a QnA loop to answer their questions
you can also force an intent using the api to displace the user somewhere else
👆 correct