sunny-green•2y ago
Can't select 'go to intent' action
42 Replies
To select the 'Go to Intent' action in Voiceflow, follow these steps:
1. Linking an Intent to an Intent Step:
- You can choose an existing intent or create a new one. Once the desired intent is selected, click the pencil icon to edit the selected intent and its properties.
2. Intent Actions:
- Under the Intent step, you can perform various actions per trigger Intent:
- Go to Block: Goes to a specific block referenced within the assistant.
- Go to Intent: Goes to an existing intent contained in the assistant.
- End: Ends the conversation at its current state.
- Set variable: Allows you to set and change the value of variables.
- API: Allows you to set up, configure, and execute API calls & functions.
- Code: Allows you to set up and code custom Javascript functions & commands.
3. Choice Step - Connecting a Path:
- To link a Choice path, navigate back and click the port of your selected path, drag and click the connector to the block you want to link to. You can modify connections by clicking the port of your selected path.
4. Choice Actions - Intent Actions:
- In addition to porting a connection in your Choice step, you can use Actions to nest navigation and backend logic in a single Choice within the step. This can be configured under the Actions menu, following intent selection.
5. Configuring Buttons:
- You can configure your button labels in the button text input field and define what happens when it is pressed. You can attach an intent from the dropdown, which will match that intent when the button is pressed.
For more detailed information, you can refer to the Voiceflow documentation on designing and adding actions.
I have this bug too, bu for me it's working, it's taking the right path
Have you tested the flow?
sunny-greenOP•2y ago
Oh yeah, for me too, the only issue is with the UI.
Thanks!
extended-salmon•2y ago
Hi!
Yes, this was a visual glitch which has now been resolved! 😃
equal-aqua•2y ago
@randompenna I recommend NOT using intents if there are a lot of possible utterance and just use a Set AI step and conditions
That's what I do because intents were always tricky for me
Also I broke the bot on your website
What do you use to get the "Is this helpful" message?
sunny-greenOP•2y ago
equal-aqua•2y ago
Alright
is there a way to tune it to work at only specific points?
equal-aqua•2y ago
Just testing your bot and it comes up randomly for situations where it really isn't needed
sunny-greenOP•2y ago
Yeah, you need to use a custom action to activate it inside voiceflow
lol
equal-aqua•2y ago
uhhh
for the intent thing
sunny-greenOP•2y ago
Go on
equal-aqua•2y ago
equal-aqua•2y ago
Should look something like this
I call it EUS
equal-aqua•2y ago
equal-aqua•2y ago
Based on whatever you want you just tune the prompt
Like so
Then it'll output a short response
Use conditions to determine where they go based on that response
Works extremely well for me
sunny-greenOP•2y ago
I'm using intents with nlu + llm and its pretty good tbh
equal-aqua•2y ago
Especially when they're saying something really long or something the intent won't pick up
wdym
sunny-greenOP•2y ago
equal-aqua•2y ago
I've never seen that
Doesn't it basically do the same thing as what I'm doing
But inside an intent
sunny-greenOP•2y ago
Yup
equal-aqua•2y ago
ah
I'll have to figure that out sometime
It would definetly save on tokens
sunny-greenOP•2y ago
Its really good tbh
not sure about the tokens
lol
equal-aqua•2y ago
Intent with LLM also uses tokens?
Why on earth are you using GPT-4o
EUS probably uses less tokens than that
sunny-greenOP•2y ago
Yeah, cause its pretty good
Probably yeah
equal-aqua•2y ago
Depends
sunny-greenOP•2y ago
2k tokens per message with gpt-4o
equal-aqua•2y ago
What are you doing with it
sunny-greenOP•2y ago
intents classifications?
equal-aqua•2y ago
you're using 2k tokens to do intent classification?
sunny-greenOP•2y ago
Yeah
equal-aqua•2y ago
equal-aqua•2y ago
Btw your bot breaks if I ask it if it's chatGPT
why do you need 2k for that
sunny-greenOP•2y ago
I will take a look
Thats the way it works, I can't set a limit
equal-aqua•2y ago
you can't use haiku?
equal-aqua•2y ago
Does it just output the same message over and over again if you don't say something relevant to it's knowledge base?
sunny-greenOP•2y ago
I can, yeah, but since tokens are becoming cheaper, I can use GPT-4o now.
sunny-greenOP•2y ago
Yup
equal-aqua•2y ago
why don't you give it some variety
or make it based on what the user is saying
For example
"While I am an AI assistant and I can't eat waffles, I know they're delicious. However I can only........"
sunny-greenOP•2y ago
Sure, I will make some changes 🫡
equal-aqua•2y ago
Also I think I broke the "Is this helpful thing"
It's displaying everytime the bot says anything now
sunny-greenOP•2y ago
I will take a look, thanks man!
equal-aqua•2y ago
👍
Wait @randompenna do you get access to analytics from shopify for your bot?
Like purchase history, customer data, etc
@randompenna Check the conversation I had with your AI
Had some issues