fair-rose•15mo ago
Can't create buttons with custom action
I am trying to create buttons with a custom action, and pull from an array of order numbers. I think the order data is flowing through correctly but the buttons don't get created. Any help would be appreciated!
2 Replies
Custom Actions in Voiceflow can be used to perform a variety of tasks such as rendering a list of products in a Carousel or displaying a set of order IDs as Buttons. Here's how you can use them:
1. Add a Custom Action Step: In your Voiceflow project, add a Custom Action Step to your diagram. For example, you can name it "OrderButtons".
2. Configure the Custom Action: Ensure the "Stop on action" option is checked in the editor of the Custom Action step. You can also add an Action Body.
3. Use the Custom Action: The Custom Action step allows you to perform any kind of integration to a Voiceflow agent. It also allows you to dynamically render Voiceflow chat elements like Carousels, Cards, and Buttons in Voiceflow-built chat interfaces such as the Test Tool, Prototype Tool, and Web Chat.
4. Render a Default Voiceflow Step: To render a default Voiceflow step, use the steps trace type value. For example, if you want to render a Carousel, the Custom Action name value should be carousel.
5. Perform Actions: Before sending back this event, your client application can perform a variety of tasks including, but not limited to triggering navigation on your website, processing a credit card payment, opening the windows on a car, handing off the call to a human, or rendering a custom user interface element.
For more details, you can refer to the Custom Actions documentation.
fair-roseOP•15mo ago
I did review the documentation but it doesn’t address my issue. If anyone has any thoughts on this I would be interested to hear.