Live Agent Handoff HubSpot

Hello everyone,

Was anyone able to build a live agent handoff to HubSpot? I am struggling to find the correct APIs from HS and how to do it properly. Please help me.

MMerchant_Warrior97 Hello everyone, Was anyone able to build a live agent handoff to HubSpot? I am ...

Tico | Voiceflow Assistant•6/21/24, 8:33 AM

To build a live chat handoff using Voiceflow, you will need to follow these steps:

Create an Intermediary Server

You will need an intermediary server to handle the WebSocket connection with the Web Chat widget and make authenticated requests to the live agent platform. This server can be part of your existing infrastructure.

Configure Voiceflow

Web Chat Widget: Use Voiceflow's Web Chat widget to interact with users.
Custom Action Step: Implement a custom action step in Voiceflow to trigger the handoff.

### 3. Implement the Handoff Logic

WebSocket Connection: Maintain a WebSocket connection to listen for new messages or status changes.
API Requests: Use the live agent platform's API to create a new conversation or add messages to an existing conversation.

### Example Project Components

User Experience: Define how the user will interact with the chatbot and when the handoff will occur.
Server Configuration: Set up your server to handle WebSocket connections and API requests.
Voiceflow Configuration: Configure the Web Chat widget and custom action steps.

For more detailed guidance, you can refer to the Voiceflow Live Chat Handoff documentation.

If you need further assistance with specific API calls or configurations, please refer to the live agent platform's API documentation or the Voiceflow developer resources.

generous-coffeeOP•6/21/24, 8:41 AM

The problem is I could not find a live agent platform API in HubSpot