deep-jade•15mo ago
everything is sent to global no match?
A simple "hello" message is being sent to global no match which makes having a concersation with the agent diffifult. Any ideas how I can fix this? Thanks!
2 Replies
In your Assistant, you have the option to choose between generative or static responses for the Global No Match feature. This can be modified by going to your Settings (gear icon on the bottom of the lefthand panel, when inside your project), and selecting the 'Edit' button beside 'Global No Match' under 'Global Logic'.
A generative Global No Match means that if the question hits the fallback (meaning no relevant Intents or Knowledge Base content was found), the question will be answered by a general AI. However, Generative Global No Match is an experimental feature and is not recommended to be used for serious production use cases. This is because it leverages Large Language Models (LLMs) which are often unable to know truth from falsehood, and have a tendency to generate false responses.
On the other hand, a static Global No Match means your Assistant will respond with a message you define every time. This gives you complete control for when your Assistant cannot answer the user's question via defined Intents or Knowledge Base content-match. If you want to stop your Assistant from providing responses outside of your defined Intents and Knowledge Base, use static.
Additionally, under the No Match portion of your entity capture, you can choose to reprompt your users by adding responses and configure their randomization. You can also add a No Match path, so that you're able to connect the path to a section in your assistant. This will let you select the conversation path for your fallback.
For more detailed guidance, you can refer to the following resources:
- Global No Match (Generative or Static) – Voiceflow
- Live Chat Handoff – Voiceflow
screenshot a demo chat and of your flow would be helpful.