IA customer accounts: opened with the customer or on my account?

Hello! I wonder what you prefer to do when you have a new customer:
Do you open an account for them in their name?
Or do you install their automation on your account?
Thank you!

MMarjo Fabulous Bots Hello! I wonder what you prefer to do when you have a new customer: Do you open ...

Tico | Voiceflow Assistant•6/25/24, 12:25 PM

When dealing with customer accounts in Voiceflow, it's important to manage sessions and interactions correctly. Here's a breakdown of how you can handle this:

**Customer-specific Sessions**:
- Each customer should have their own session. For example, if customer A interacts with your Voiceflow project, their session would be identified by /state/user/customerA/interact/state/user/customerA/interact. Similarly, customer B would have their session identified by /state/user/customerB/interact/state/user/customerB/interact.
- This ensures that each customer's interactions are tracked separately and do not interfere with each other.
**Managing Conversations**:
- When customer A gives a response, such as "I would like a large pizza," it will advance their specific conversation session. The app might then ask what toppings customer A wants.
- Meanwhile, customer B's session remains unchanged and might be waiting for customer B to give their order.

By following these guidelines, you can ensure that each customer has a smooth and personalized experience with your Voiceflow project.

For more detailed information, you can refer to the following resources:

Ddistinguished-brown When dealing with customer accounts in Voiceflow, it's important to manage sessi...

broad-salmonOP•6/25/24, 12:56 PM

Ok but for each new customer, what is the best to do? Open a new Voiceflow account with new customer's ID and password (his own account) OR a session for him on my own account?

broad-salmonOP•6/25/24, 1:07 PM

Please an answer? Maybe a human?

W. Williams (SFT)•6/25/24, 2:39 PM

I would put them all in the same account. I'm not an agency person, but it seems like the best way to keep your accounts organized.

W. Williams (SFT)•6/25/24, 2:39 PM

You can also split them out super easily in the future if you want.

Bbroad-salmon Hello! I wonder what you prefer to do when you have a new customer: Do you open ...

crooked-brown•6/25/24, 4:57 PM

Usually what I would do is do it on my own account and just have them pay me

crooked-brown•6/25/24, 4:57 PM

might sound paranoid but if you give them full control they could just stop paying you and you wouldn't be able to do anything

W. Williams (SFT)•6/25/24, 5:11 PM

exactly on the paying part. Of course you could just have it under your own sub email account.