How many ongoing conversations per agent on Pro plan?

I understand that I can have 20 agents on the pro plan - but how many concurrent / ongoing conversations can an agent have at a time on the

Pro

Pro

plan?

Ggigi I understand that I can have 20 agents on the pro plan - but how many concurrent...

Tico | Voiceflow Assistant•6/25/24, 9:11 PM

Voiceflow is designed to support a high volume of users and can easily handle thousands of users a day. However, it's always advisable to regularly monitor your application's performance to ensure it's operating at its best. Each plan comes with a different amount of tokens which may be used up more quickly with a higher volume of users. So it is always advisable to upgrade your plan if you anticipate a huge increase in volume.

For more detailed information on handling interactions, you might want to refer to the general capabilities of Voiceflow's Web Chat and its integration with live agent platforms:

Live Chat Handoff Documentation

Voiceflow Developer Overview

precious-lavenderOP•6/25/24, 9:14 PM

But I'm not using any LLM features

precious-lavenderOP•6/25/24, 9:15 PM

So if I'm not using AI / LLM features and I'm not using KB, how many concurrent conversations can I have per agent?

W. Williams (SFT)•6/25/24, 9:26 PM

you can have more than 20 assistants and unlimited.

precious-lavenderOP•6/25/24, 9:36 PM

unlimited sessions / conversations on the pro plan? cool

W. Williams (SFT)•6/25/24, 11:01 PM

yep

Ggigi unlimited sessions / conversations on the pro plan? cool 👍

Radiant raindrop•6/26/24, 5:12 PM

But you always have to watch the token usage tho