provincial-silver•15mo ago
Voiceflow Transcript To A Database (SmartSuite)
Hello, would anyone who is familiar with the API set up to send each individual transcript over to a database after the conversation has ended please be able to help me out or jump on a call to run through it so I can learn? Thanks!
2 Replies
Voiceflow provides a platform for designing, prototyping, and developing conversational assistants. It supports two modes of communication: chat and voice. You can create an assistant and design the conversational flow. Once the assistant is created, you can share, test, and deploy it either through a channel integration or a customizable solution.
One of the features of Voiceflow is the Transcripts functionality. You can access the Transcripts section in Voiceflow, which provides a turn-by-turn record of each user interaction, including utterances and intents. This feature aims to give you and your team an understanding of where your assistant was successful in helping your users, and where it can be improved.
Voiceflow also allows you to create custom actions and functions. Functions in Voiceflow can interact with third-party APIs or your own backend services. However, the specific process of sending transcripts from Voiceflow to a database like SmartSuite is not detailed in the provided sources.
For more detailed information, you can refer to the following Voiceflow documentation:
- Voiceflow Functions
- Live Chat Handoff
Just sent you a DM