Is there a way to train the bot on past questions?
I'd like to compile previous questions people have asked my bot, and the appropriate answer to the question. Would I just add this to the knowledge base? I don't want to confuse the bot.
3 Replies
To implement the Knowledge Base and train your bot, you can follow these steps:
1. Navigate to the Knowledge Base Tab:
- Go to the Knowledge Base tab within the Content section of your Voiceflow dashboard.
2. Add Data Sources:
- Click on the 'Add Data Source' button located in the header.
- You can add various types of data sources such as URLs, Plain text, Sitemaps, PDFs, and Docx files.
3. Upload the Document:
- Upload the document to the Knowledge Base by selecting the appropriate data source type.
- You can add as many documents as needed. The more documents you upload, the better the answers will be. Note that there is a 10mb file limit per upload.
4. Set Refresh Rate:
- Choose a refresh rate for the data source (e.g., Never, Daily, Weekly, or Monthly) to keep the information up-to-date.
5. Customize Settings:
- Use the KB Settings modal to adjust settings such as Model, Temperature, Max Tokens, Instructions, System, and Chunk Limit to optimize the AI responses.
By following these steps, you can ensure your bot provides accurate and relevant responses based on the latest available data.
For more detailed guidance, you can refer to the following links:
- Step 2: Create Assistant
- How the Knowledge Base Works
yes. there is also the FAQ API that does this as well. You will need to view the VF API docs
I'll try that, thanks