new widget close button

I'm having complaints from users regarding the absense of an X button or even a "close" option on the new widget.

I understand that we are meant to just use the same button as we do to open the widget, but unfortunately this is not very user-friendly if you consider that almost every other application on any device has a close button in the top corner

I would love if this could be added to the new widget if we are going to be forced into using it in the future

Thank you

KKC_Jon_BC I'm having complaints from users regarding the absense of an X button or even a ...

Tico | Voiceflow Assistant•3/11/25, 10:09 PM

Hi there,

Thanks for your feedback. Currently, the new widget design uses the same launcher button to both open and close the chat, which is why there isn’t a dedicated “X” or close option in the top corner. We understand that this isn’t as intuitive as having a separate close button and appreciate you bringing this to our attention.

Your feedback is valuable and helps guide future improvements. While the current design intends to keep the widget interface simple, suggestions like yours are taken into consideration as we continue to innovate on our platform.

For now, if you’re interested in exploring customization options, you might consider some custom CSS tweaks on your end. You can learn more about styling and customization options in our documentation here: Voiceflow Docs.

Feel free to share any additional details about your project or further feedback!

Best,
Tico

nsuraj•9/5/25, 6:29 PM

Hi, Has there been any update on this? This has been a request from few of our customers

Steve B. | IntelleSync.uk•9/5/25, 8:47 PM

@BuilderChatAI better to post this in #

┃feature-requests