notable-maroon•3mo ago
Chat Ends After Selecting "Repair" – Agent Block Not Triggering
Hello, I’m pretty sure I followed everything correctly after watching your tutorial videos, but the chat ends after I select the "Repair" option. It doesn’t continue to the agent to ask for the user’s name and email.
How can I fix this? Please help!


2 Replies
It sounds like your "Repair" button isn’t routing correctly to the agent block that collects the user’s name and email. Here are a few things to check:
• Verify your flow connections – make sure the "Repair" button is linked directly to the agent block (and not accidentally connected to an End step or another block that might terminate the chat).
• Check the button label – even a slight mismatch (extra spaces, different capitalization, etc.) can lead the flow to not recognize the input. Confirm that the text on the button exactly matches what your flow is expecting.
• Review any conditional logic – if you have set up rules or conditions in the agent block, double-check that they aren’t inadvertently preventing the block from triggering. For example, if the repair option requires a specific variable value or condition that isn’t met, that might cause the conversation to end.
• Use Voiceflow’s testing/simulation mode – simulate the conversation to see exactly which step is causing the premature end. This can help pinpoint if the issue is with the button itself or something further down the line.
By carefully reviewing these areas, you should be able to resolve the issue so that selecting "Repair" correctly routes to the agent block.
For more details on best practices with button interactions and flow design, feel free to check out our documentation here: https://docs.voiceflow.com
notable-maroonOP•3mo ago
@Tico | Voiceflow Assistant Got it, thank you! Do you happen to have any videos or templates for appointment scheduling that connect with Google Calendar and aren't outdated?