Help a newbie build logic?

I want the bot to take an action (offer coaching to users and request name and email) after the user asks 5 questions of the chatbot. I believe I created the prompt with a capture of the user name and email and created an action prompt but after testing did not get the desired result. I attended a Voiceflow office hour yesterday but we didn't have time to really help me with my question. Steven (who was awesome) suggested I could set up something called a "Question Count" where I could tell the tool that when Question = 1 to proceed, when Question = 2 to proceed, etc., until we get to Question = 5 to have it use the prompt that offers coaching. I don't know how to build that. I would love some help! Please see screenshot of what I have thus far.

Steve B. | IntelleSync.uk•6/12/25, 2:00 PM

Hey @Michelle, I'll pick up where we left off

You need to set a variable e.g counter to increment, you can do this like this.

First get a 'Set' step from the Logic menu, select your variable and choose expression, then ass this code Number(counter || 0) + 1;Number(counter || 0) + 1; like in image one.

Next, get a 'Condition' step from the logic menu, select your counter variable and set it to the amount of counts you want.

You can use the count variable in a prompt step to get the LLM to do what you need like ask certain questions based on the number count etc... hope that helps!

thoughtless-moccasinOP•6/12/25, 2:34 PM

Thank you so much @Steve B. | IntelleSync.ai I am working on this now

When I am making the last piece (using the count variable in a prompt step), what does this mean - add conversation history or add message pair - at the lower part of my screenshot?

Steve B. | IntelleSync.uk•6/12/25, 6:43 PM

@Michelle You don't need to worry about those in your scenario but adding conversation history never hurt. When thats selected the prompt step will use Voiceflows memory variable {vf_memory} in the background to understand the context of the conversation. Message pairs are used to provide examples of conversations to the LLM so it knows how to respond but I would say that's better for nuanced scenarios as LLMs are pretty clever these days.

thoughtless-moccasinOP•6/12/25, 7:54 PM

So I tested it and it did not work. I wonder if the reason is that I did not "connect" the Chat bot to the beginning of my process flow called "New Block 5" on my diagram. What should I do?

Steve B. | IntelleSync.uk•6/12/25, 8:37 PM

Thats right, also the agent step isn't what you need. You need a setup like illustrated in my screenshot. check your dm.