Hhidden-sapphire
Embedded Widget: Next Message Displays Before Voice Output Completes
Hi Voiceflow Support,
I'm experiencing an issue with the timing of text and voice output in the embedded widget version of our agent. In the Voiceflow prototype, the next message is held until the current voice output finishes playing. However, when we embed the agent widget on our site, the text for the next message appears immediately, before the voice output for the current message has completed.
This causes the user to see text messages in rapid succession, while the audio lags behind, resulting in a disjointed experience. Ideally, we’d like the embedded widget to behave the same as the prototype: hold off on displaying the next message until the current voice output is fully finished.
Is there a way to synchronize message display timing with voice output completion in the embedded widget, similar to the prototype experience? If not, is there a workaround or setting we might have missed?
Let me know if you need any additional details or a demo of the issue.
I'm experiencing an issue with the timing of text and voice output in the embedded widget version of our agent. In the Voiceflow prototype, the next message is held until the current voice output finishes playing. However, when we embed the agent widget on our site, the text for the next message appears immediately, before the voice output for the current message has completed.
This causes the user to see text messages in rapid succession, while the audio lags behind, resulting in a disjointed experience. Ideally, we’d like the embedded widget to behave the same as the prototype: hold off on displaying the next message until the current voice output is fully finished.
Is there a way to synchronize message display timing with voice output completion in the embedded widget, similar to the prototype experience? If not, is there a workaround or setting we might have missed?
Let me know if you need any additional details or a demo of the issue.
