Multi Channel Agents
Hey,
are there any best practices for handling multiple channels with a single agent?
To be clear, I want different responses for my voice agent compared to my chat agent.
What’s the best approach to manage this?
Can I store the channel the customer is coming from in a variable?
are there any best practices for handling multiple channels with a single agent?
To be clear, I want different responses for my voice agent compared to my chat agent.
What’s the best approach to manage this?
Can I store the channel the customer is coming from in a variable?
