adverse-sapphire•3mo ago
Question about new EU Laws for Chatbots
Hi everyone,
The EU has recently updated its accessibility requirements (Barrierefreiheit), which now apply more strictly to digital services—including voice and chatbot platforms. Since many of us work with or study tools like Voiceflow to build conversational AI, I’m curious:
How can we best ensure Voiceflow chatbots meet these new accessibility standards?Are there practical techniques, design principles, or integrations you’ve found useful to make chatbots usable for people with disabilities (e.g., screen reader compatibility, voice control, clear navigation)?
Would love to hear your experiences or ideas on how to adapt conversational flows to be fully compliant and inclusive.
Thanks!
2 Replies
Hey Tim! Check out our security page here which highlights everything we do: https://www.voiceflow.com/legal/security
Security | Voiceflow
Our top priority is delivering an enterprise platform that keeps customer data safe and end-user interactions secure.
adverse-sapphireOP•3mo ago
I am afraid it's not in there. It's about the EAA (European Accessibility Act) which for example contains that the Chatbots must be detectable by Screenreaders which they are not. Therefore my question: what can you do to meet these new laws and how long will it take that all the Chatbots we build will be supportive of this act in its entirety?