multiple-amethyst•3mo ago
Canvas Editor Bug
Since a week I have serious usability issues when using the Canvas editor, it seems there is a deadspot in the bottom of the canvase where dragging the screen and dragging connectors or blocks is not possible. I tried different browsers but the problem is still there.
8 Replies
multiple-amethystOP•3mo ago
Here you see a video of it, when trying to place a message or anything else you see the cursor change to a blocked icon.
It seems to only happen to projects that have customization to the webchat in the Appearance & style section
multiple-amethystOP•3mo ago
There seems to be a hidden UI element , it seems to be the Chatbot Test version?
multiple-amethystOP•3mo ago
It is caused by the Popover feature
multiple-amethystOP•3mo ago
If I switch back to Widget the issue is gone
ah that's interesting! thanks for pointing this out
@Chidi can we make a ticket?
multiple-amethystOP•3mo ago
You are welcome, it drove me nuts and I thought I did something wrong so I tried to debug. Temporary workaround is to change the Chat interface but that might affect production usage.
Yeah, we need to fix it
Thanks for reporting
Hi @James , thank you for flagging this!
I've submitted the bug ticket to engineering, and will keep you updated on their progress!
Hi @James , the fix for this issue has been deployed.
Let me know if there's anything else we can assist with!