Canvas Editor Bug

Since a week I have serious usability issues when using the Canvas editor, it seems there is a deadspot in the bottom of the canvase where dragging the screen and dragging connectors or blocks is not possible. I tried different browsers but the problem is still there.

scattered-tealOP•6/25/25, 8:59 PM

Here you see a video of it, when trying to place a message or anything else you see the cursor change to a blocked icon.

scattered-tealOP•6/25/25, 9:00 PM

It seems to only happen to projects that have customization to the webchat in the Appearance & style section

scattered-tealOP•6/25/25, 9:05 PM

There seems to be a hidden UI element , it seems to be the Chatbot Test version?

scattered-tealOP•6/25/25, 9:08 PM

It is caused by the Popover feature

scattered-tealOP•6/25/25, 9:08 PM

If I switch back to Widget the issue is gone

Braden•6/25/25, 9:32 PM

ah that's interesting! thanks for pointing this out

Braden•6/25/25, 9:32 PM

@Chidi can we make a ticket?

scattered-tealOP•6/26/25, 12:01 PM

You are welcome, it drove me nuts and I thought I did something wrong so I tried to debug. Temporary workaround is to change the Chat interface but that might affect production usage.

Braden•6/26/25, 12:03 PM

Yeah, we need to fix it

Braden•6/26/25, 12:03 PM

Thanks for reporting

Chidi•6/26/25, 6:39 PM

Hi @James , thank you for flagging this!

I've submitted the bug ticket to engineering, and will keep you updated on their progress!

Chidi•7/2/25, 1:33 PM

Hi @James , the fix for this issue has been deployed.

Let me know if there's anything else we can assist with!