I have made a chatbot

Now I want to add a node that if user the specific question it should intervene human

1 Reply

Here’s a common Voiceflow pattern for adding a “human-handoff” branch when the user asks something specific: 1. Detect the user’s request • Add a Trigger step (or a Logic ➜ If step) with an intent/condition such as talk_to_human, or look for keywords like “agent”, “live person”, etc. • When that intent is matched the flow will jump to your hand-off block.
Docs: https://developer.voiceflow.com/v2.0/docs/trigger 2. Notify your live-support tool • Inside the hand-off block drop an API (or Custom Action) step that calls the system your team uses – e.g. Zendesk, Intercom, Slack, Microsoft Teams, etc.
• Send the user’s ID / last transcript so the agent sees context.
Docs: https://developer.voiceflow.com/v2.0/docs/api-step Tip: If you don’t want to build the integration yourself, marketplace apps such as Converso – “AI + human agent helpdesk” already handle Voiceflow → human routing. 3. Pause the bot & inform the user • Add a Message step right after your API call: “Sure, connecting you with a human agent now…” • Optionally use a Stop Turn path (or a flag in memory) so the bot stops replying until the human joins the channel. 4. When the agent is finished, have them send a special phrase (or call your Dialog API) to release control back to the bot if needed. Putting it together on canvas

[ Trigger (talk_to_human) ] → [ Message: “One moment…” ]
                                  ↓
                            [ API step → send to helpdesk ]
                                  ↓
                            [ Message: “You’re now chatting with ____.” ]

[ Trigger (talk_to_human) ] → [ Message: “One moment…” ]
                                  ↓
                            [ API step → send to helpdesk ]
                                  ↓
                            [ Message: “You’re now chatting with ____.” ]

That’s it—once the trigger fires the user is routed to a live person and your chatbot stays silent until the hand-off completes. More references • Logic conditions: https://developer.voiceflow.com/v2.0/docs/logic
• Overview of integrations & apps: https://docs.voiceflow.com (Integrations section)

I have made a chatbot

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