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Voiceflow Partners•9mo ago•

5 replies

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Need guidance from someone experienced

Hi guys,
I have been working on building customer service agent for a client but I feel like its not doing a proper job. If you have built a voice agent before and are experienced in doing so. Can I please borrow your 10-15 mins to learn from you and share what I have done?

Thank you community!

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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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