RobertF
RobertF3mo ago

Why can't I edit a template?

If I create a project from a Voiceflow template, why don't I see the entire agent workflow so that I can modify it? Here's what's happening. If I go to my Voiceflow dashboard, click the blue "New project" button in the top right, enter a project name in the "Project info" window, click on the "Appointment scheduler" pane below, and then click "Create project," this is what I see: https://ibb.co/PZ28kMg3 If I then click on the resulting "Appointments" block and click "Edit agent" on the right, I simply see the "Instructions" (in other words, the System) prompt. Where is the entire workflow for the agent? According to the Voiceflow Basics tutorial on functions shown here: https://ibb.co/fdSZvWhb, I should be able to see and customize the workflow. I have a premium Voiceflow account, so it can't be because my account is restricted. What am I not understanding? Thanks!
1 Reply
Tico | Voiceflow Assistant
Hey there! Nothing is broken – the “Appointment Scheduler” template is intentionally very light. It’s one of the new Prompt-Library templates that simply drops a pre-written System (Instructions) prompt into a fresh project. Because all of the logic lives inside that single prompt, the project contains: • one workflow called Appointments • one Prompt step (the System prompt you’re seeing) That’s why, when you click Edit agent, you only see the Instructions panel – there are no extra blocks, triggers or decision logic to expose on the canvas. If you want to change how the scheduler behaves, just edit that prompt or add your own steps/triggers on top of it.
Need a fuller, block-based example? You can still import the older, diagram-style templates from the community or docs (anything with a link that looks like creator.voiceflow.com/dashboard?import=XXXX). Those will bring in full workflows you can visually modify. Docs reference: Prompt Library & “How to import a prompt” – https://docs.voiceflow.com/docs/prompt-library Hope that clears it up! Let me know if you have any other questions.

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