RobertFR
Voiceflow Partners9mo ago
1 reply
RobertF

Why can't I edit a template?

If I create a project from a Voiceflow template, why don't I see the entire agent workflow so that I can modify it?

Here's what's happening. If I go to my Voiceflow dashboard, click the blue "New project" button in the top right, enter a project name in the "Project info" window, click on the "Appointment scheduler" pane below, and then click "Create project," this is what I see: https://ibb.co/PZ28kMg3

If I then click on the resulting "Appointments" block and click "Edit agent" on the right, I simply see the "Instructions" (in other words, the System) prompt.

Where is the entire workflow for the agent? According to the Voiceflow Basics tutorial on functions shown here: https://ibb.co/fdSZvWhb, I should be able to see and customize the workflow.

I have a premium Voiceflow account, so it can't be because my account is restricted. What am I not understanding? Thanks!
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