gradual-turquoise•2mo ago
How to Use the Same Database Across Text and Voice Projects?
We’re using Voiceflow as our bot platform, with multiple workflows, a product database, and lots of other nice features.
Now we’d like to explore the Agent functionality and set up a separate project specifically for voice interactions, including using Voice as a telephone agent with additional features — but still accessing the same database.
When I duplicate an existing project, the database doesn’t get copied — only the workflows, intents, etc.
How do you handle it when using the same database for both text and voice projects?
2 Replies
I gather you you mean your knowledge base. if so, unfortunately that doesn't get duplicated. However you can access the original project KB via API.
https://docs.voiceflow.com/reference/post_knowledge-base-query-1
Voiceflow
Query
This API endpoint allows you to query the Voiceflow Knowledge Base and retrieve answers to user questions. Use this endpoint to send a question and receive a synthesized answer or relevant document chunks from the Knowledge Base.
Available Models
gpt-3.5-turbo
gpt-4-turbo
gpt-4
claude-instant-v1
cl…
gradual-turquoiseOP•2mo ago
It sounds, that this is the solution! Thank you we will check! 🙏