Ssacred-rose
DTMF Timeout follow default path
Having trouble implementing a DTMF to do what i want,
What i'm looking to do:
Message step "If this is an emergency, please press 1 now, otherwise stay on the line"
DTMF Custom Action step -> If user presses 1, follow that path. This works already.
If user does not press anything or say anything for 5 seconds, follow the default path.
^ I cannot find a way to do this though. Ideally don't want to make user press something if not an emergency as thats not as smooth.
I tried with JSON Payload for a timeout but that didn't work.
Already read this page but couldn't find anything about a timeout for the menu.
https://docs.voiceflow.com/docs/advanced-using-custom-voice-actions
Any advice or tips are appreciated.
Note, I know there are other ways to do this, but this is how my boss wishes it to behave, and will also want this when we enable french in the future. "e.g. Pour service en français, appuyez sur le deux", but otherwise just continue in english.
I know other customer hotlines have this and i've heard it on calls, just want to know if Voiceflow supports this.
What i'm looking to do:
Message step "If this is an emergency, please press 1 now, otherwise stay on the line"
DTMF Custom Action step -> If user presses 1, follow that path. This works already.
If user does not press anything or say anything for 5 seconds, follow the default path.
^ I cannot find a way to do this though. Ideally don't want to make user press something if not an emergency as thats not as smooth.
I tried with JSON Payload for a timeout but that didn't work.
Already read this page but couldn't find anything about a timeout for the menu.
https://docs.voiceflow.com/docs/advanced-using-custom-voice-actions
Any advice or tips are appreciated.
Note, I know there are other ways to do this, but this is how my boss wishes it to behave, and will also want this when we enable french in the future. "e.g. Pour service en français, appuyez sur le deux", but otherwise just continue in english.
I know other customer hotlines have this and i've heard it on calls, just want to know if Voiceflow supports this.
