rival-black•2mo ago
Does the Outbound call API support continuing an existing conversation?
I tried to pass the vf_memory and Dialog Manager API state as variables to the Outbound call API but the call doesn't continue the conversation. Is there a way to do this?
Voiceflow flow is that the Introduction agent asks user if they prefer to continue application questions over the phone or sms. The Information collection agent then refers to {conversation_preference} whether its a call or sms then asks the application questions either phone or sms.
But the outbound call I receive restarts the conversation back to Introduction Agent instead. How can I aadjust my approach?
1 Reply
rare-sapphire•2mo ago
Hey @norrej hard to understand 😄 from just reading the Infos but have you tried doing it via. an If-Block right at the beginning?
If User Session is 2 then ....
if User Session is 1 then ...
Does that go in the right way?