DWhatsapp Integration Error
Hi! Ive been having an issue with a whatsapp integration of a bot. We have a couple of menus with 1 to 3 buttons, and normaly when the user clicks a button from older messages it triggers the no match paths. Now we've been experiencing crashes of the agent when we press those buttons from older messages in just some cases.
The problem was narrowed down to the VF response, where for clicking buttons we got different responses:
- The working no match path gives this: "{
"time": 1752248302895,
"type": "path",
"payload": {
"path": "reprompt"
}
},
{
"time": 1752248302895,
"type": "text",
"payload": {
"slate": {
"id": "1",
"content": [
{
"children": [
{
"text": "Text response"
}
]
}
],
"messageDelayMilliseconds": 100
},
"delay": 100,
"message": "Text response",
"voice": "Mia"
}
}"
- The not working no match responds: [INTERACT] VF Response: {
"time": 1752248540181,
"type": "end"
}
We've been trying to figure this bug out for a couple weeks but we cant find the problem. This is the only difference between the working and crashing case.
The problem was narrowed down to the VF response, where for clicking buttons we got different responses:
- The working no match path gives this: "{
"time": 1752248302895,
"type": "path",
"payload": {
"path": "reprompt"
}
},
{
"time": 1752248302895,
"type": "text",
"payload": {
"slate": {
"id": "1",
"content": [
{
"children": [
{
"text": "Text response"
}
]
}
],
"messageDelayMilliseconds": 100
},
"delay": 100,
"message": "Text response",
"voice": "Mia"
}
}"
- The not working no match responds: [INTERACT] VF Response: {
"time": 1752248540181,
"type": "end"
}
We've been trying to figure this bug out for a couple weeks but we cant find the problem. This is the only difference between the working and crashing case.
