sharp-indigo
sharp-indigo2mo ago

Unable to Set Custom Event action in Agent Step Card/Carousel Buttons

I created a function for a dynamic Card/Carousel. This works within the when Agent Step but the custom event is returned as open url. I tried to pass a custom event type to my Agent step Card/Carousel Button. The problem is the built-in card/carousel only sets "type": "open_url" which generates a button that can only takes users away to an external url. I am unable to pass a custom event within the chat environment. Is there a work around for this behaviour?
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2 Replies
W. Williams (SFT)
I don't think so, since paths (like for actions) are not supported. @NiKo | Voiceflow
sharp-indigo
sharp-indigoOP2mo ago
I guess I have to hide the button for now. But I hope voicdflow team would look into this

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