How to make multiple Agents?
Hi, I’m trying to add buttons in the Agent Step, but it’s not working.
I’m not sure if I’m doing something wrong or if there have been recent changes in Voiceflow.
Could you please assist me?
Thank you!
1 Reply
Here’s what’s happening and how to fix it:
---
1) Creating more than one agent
• In Voiceflow an agent = a project.
• You can have as many projects as you like inside the same workspace (they’ll all appear as tiles on the workspace home screen).
• To spin up another agent just click New project in the top-left of your workspace ➜ give it a name ➜ choose a template or start from scratch.
--- 2) “Adding buttons in the Agent Step” The Agent Step itself doesn’t support buttons – it’s designed for open-ended, AI-driven responses (knowledge search, tool calls, etc.).
If you want to show clickable options you have two choices: 1. Button Step – purely deterministic; add one step, click “+” to add as many buttons as you need. Each button creates a port you can wire to the next part of the flow. 2. Choice Step – combines intent detection and buttons. For each trigger you can attach a button label; the user can either click or type their request. So instead of trying to add buttons inside your Agent Step, drop a Button or Choice step before (or after) it, configure the buttons there, and connect the ports to the paths you want the conversation to follow. Docs for reference:
• Button Step – https://docs.voiceflow.com/docs/button-step
• Choice Step (buttons + intents) – https://docs.voiceflow.com/docs/choice-step --- Quick workflow example That should unblock you. Let me know if you hit any other snags! 😊
• You can have as many projects as you like inside the same workspace (they’ll all appear as tiles on the workspace home screen).
• To spin up another agent just click New project in the top-left of your workspace ➜ give it a name ➜ choose a template or start from scratch.
Tip: If you’re on a Teams/Enterprise plan you can also create multiple workspaces to keep groups of projects separate, but that isn’t required for multiple agents.Docs: https://docs.voiceflow.com/docs/workspaces
--- 2) “Adding buttons in the Agent Step” The Agent Step itself doesn’t support buttons – it’s designed for open-ended, AI-driven responses (knowledge search, tool calls, etc.).
If you want to show clickable options you have two choices: 1. Button Step – purely deterministic; add one step, click “+” to add as many buttons as you need. Each button creates a port you can wire to the next part of the flow. 2. Choice Step – combines intent detection and buttons. For each trigger you can attach a button label; the user can either click or type their request. So instead of trying to add buttons inside your Agent Step, drop a Button or Choice step before (or after) it, configure the buttons there, and connect the ports to the paths you want the conversation to follow. Docs for reference:
• Button Step – https://docs.voiceflow.com/docs/button-step
• Choice Step (buttons + intents) – https://docs.voiceflow.com/docs/choice-step --- Quick workflow example That should unblock you. Let me know if you hit any other snags! 😊