Ric B
Ric B2mo ago

CRITICAL PROBLEM

I've built an agent with Voiceflow, and I've connected it to WhatsApp through ManyChat. I'm basically using Voiceflow with API calls, and I receive back (randomly, I don't know why) a type 'end' response, and the conversation ends. I have literally no end blocks in my workflow, nor are my Javascript blocks failing, so why do I receive 'end' out of nowhere???
20 Replies
Ric B
Ric BOP2mo ago
@Moderator please this is critical
W. Williams (SFT)
can you post a screenshot of your flow?
Ric B
Ric BOP2mo ago
not a single end step
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Ric B
Ric BOP2mo ago
i get this as a response from time to time
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Ric B
Ric BOP2mo ago
this i not possible that outta nowhere is sends us an "end" do I have to dump voiceflow and use n8n?????? @Moderator@W. Williams (SFT)
Steve B. | IntelleSync.ai
@Ric B So this happens at random within your flow? if that's your response, is that not being sent from many chat?
Ric B
Ric BOP2mo ago
it happens randomly, outta nowhere and no javascript block are failing (i have a debug message) neither an actual end blocl block* @Steve B. | IntelleSync.ai
Steve B. | IntelleSync.ai
@Ric B Sorry, not JS .. I mean it looks like an API call has returned the 'end ' response. Also check if it's related to a prompt/ai agent step as if the LLM is having errors or an outage this can cause the flow to end.
Ric B
Ric BOP2mo ago
nope the agent never ends, i specifically told in the prompt not to. I think it's an API prolem
Steve B. | IntelleSync.ai
What LLMs are using and how long you had this issue?
Ric B
Ric BOP2mo ago
I'm using Claude. I've been having is since 2 weeks tried also to have an app script that removes any \n but still doesnt work
NiKo | Voiceflow
Are you using AI Fallback? Anthropic having an outage rn as well as during previous weeks, might be related.
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Ric B
Ric BOP2mo ago
wdym with AI fallback?
Steve B. | IntelleSync.ai
@Ric B this is fallback, but it's only available on the business plan. I think your issue is likely LLM related, anthropic have way more outages than openai in my experience.
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Ric B
Ric BOP2mo ago
where can I find this??? found it ive tried with GPT Same problem... sometimes it gives me end as a response, sometimes [] this HAS TO BE FIXXED!!
Ric B
Ric BOP2mo ago
maybe this API call is deprecated??
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Ric B
Ric BOP2mo ago
@Moderator @Moderator @Steve B. | IntelleSync.ai @W. Williams (SFT) I want a refound I WANT A REFUND @Moderator @Moderator @Steve B. | IntelleSync.ai @W. Williams (SFT)
Steve B. | IntelleSync.ai
@Ric B We don’t work for Voiceflow. Please contact @Support at support@voiceflow.com
KimLooo
KimLooo2mo ago
Hi @Ric B I'm with the VF team! Steve and Winston are mods in the Discord. Are you able to e-mail support@voiceflow.com with this issue, we can look into it asap.
Ric B
Ric BOP2mo ago
just tetxted u Hey, I've texted you with my email on my client's email that he has a business account. I've just replied to you guys his email that I don't have his email, so I need to receive support through my emails because I cannot manage his email. But the business plan is on the client side, and I need to receive support. @KimLooo

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