UK Language?
Hey guys - I am building my first chatbot with you for my own website - how can we train this new model, with language? I told it in the initial box specifically to use British English - but it is still defaulting to US English - so common one is the "z" which we don't use 🙂 thankyou - James
2 Replies
Hi James!
Voiceflow doesn’t have a hard “UK vs US” language toggle – the LLM will write in whatever style you instruct it to. If you’re still seeing US spellings, try reinforcing the instruction in a couple of places: 1. Agent Instructions (Project → Settings → Instructions) • Put something explicit at the very top, for example: “You are an assistant that always writes in British English (colour, organise, centre, etc.). Never use US spellings.” 2. Knowledge-base & prompt steps • Keep any reference text you upload in British English so the model has consistent examples. • In individual AI Response or Knowledge Base steps you can add a short reminder like: “Answer in British English.” 3. Few-shot examples • Add 1-2 sample Q&A pairs that contain UK spelling (“organise”, “cheque”) – the model will mimic the pattern. 4. Lower the temperature (e.g. ≤ 0.3) if the style still drifts – this makes the model follow the instructions more strictly. After updating the Instructions, republish and test; responses should now consistently use UK spelling.
Ref: Voiceflow Docs – “Languages” (agent text can be any language; AI responses follow the language you specify in the prompt). https://docs.voiceflow.com Hope that helps get your chatbot sounding properly British! 🇬🇧
Voiceflow doesn’t have a hard “UK vs US” language toggle – the LLM will write in whatever style you instruct it to. If you’re still seeing US spellings, try reinforcing the instruction in a couple of places: 1. Agent Instructions (Project → Settings → Instructions) • Put something explicit at the very top, for example: “You are an assistant that always writes in British English (colour, organise, centre, etc.). Never use US spellings.” 2. Knowledge-base & prompt steps • Keep any reference text you upload in British English so the model has consistent examples. • In individual AI Response or Knowledge Base steps you can add a short reminder like: “Answer in British English.” 3. Few-shot examples • Add 1-2 sample Q&A pairs that contain UK spelling (“organise”, “cheque”) – the model will mimic the pattern. 4. Lower the temperature (e.g. ≤ 0.3) if the style still drifts – this makes the model follow the instructions more strictly. After updating the Instructions, republish and test; responses should now consistently use UK spelling.
Ref: Voiceflow Docs – “Languages” (agent text can be any language; AI responses follow the language you specify in the prompt). https://docs.voiceflow.com Hope that helps get your chatbot sounding properly British! 🇬🇧
Thanks have added the second one in. So the first one we cannot see "instructions" anywhere on the setting page anymore - is this all due to the recent full update and changes?