Personalized Chatbot
Hi guys. I want to integrate user profiles into my chatbot to create a personalized experience for customers. How can I do that on voice flow
3 Replies
You need to integrate a database (Airtable, Google Sheets, Supabase etc) to handle user profile information and login details.
Thanks. That was very helpful. I also wanted to know how VoiceFlow can further personalize it. For example, if the customer has questions about his order or progress. Will i still have to use the same as mentioned above.
Yes, in that scenario you would need to access the order information which would be in a database or via an API to the ordering system.