TranscriptId while inside agent
Hi @Tico | Voiceflow Assistant how would you grab the transcriptId of the current conversation while in session
TVoiceflow doesn’t expose a {transcriptId} variable while the dialog is running.
• During a live session only the sessionID / userID is known inside the agent.
• A transcript record (and its , the transcriptId) is created only when you call the Transcripts API () or when the web-chat widget makes that same call for you.
• The API response returns the new record, e.g.
Capture that in your front-end code or in a Voiceflow Function block that makes the call, then store it in a variable if you still need it later in the flow.
So, inside the agent you would:
Docs: https://developer.voiceflow.com/v2.0/reference/put_transcripts
• During a live session only the sessionID / userID is known inside the agent.
• A transcript record (and its , the transcriptId) is created only when you call the Transcripts API () or when the web-chat widget makes that same call for you.
• The API response returns the new record, e.g.
Capture that in your front-end code or in a Voiceflow Function block that makes the call, then store it in a variable if you still need it later in the flow.
So, inside the agent you would:
- Make the request when you’re ready to save the conversation (pass your projectID, versionID and the current sessionID/userID).
- Read – that’s the transcriptId.
- Put that value into a Voiceflow variable (via the Function block’s ) if you need to reference it elsewhere in the dialog.
Docs: https://developer.voiceflow.com/v2.0/reference/put_transcripts
TVoiceflow only assigns a once you create / save a transcript through the Transcripts API.
Docs: https://developer.voiceflow.com/v2.0/reference/put_transcripts
- Call the PUT /v2/transcripts endpoint from a Code step (or from your front-end) as soon as the session starts – you just need:
- The 200 response comes back with an object that contains:
- Store the returned in a VF variable if you need to tag the transcript, add notes, etc. later in the same conversation.
Docs: https://developer.voiceflow.com/v2.0/reference/put_transcripts
S@Conner I can help with this if you haven't figured it out already.
C@Steve B. | IntelleSync.ai I got it Steve, but thanks buddy 
S@Conner Great stuff! 