#How to Skip a Message Step in Voiceflow
Good day guys, can someone please put me through?
I "workflow-ed" my agent to first collect a user's name before handling their request. But the problem is, if the user already states their request before their name, my agent still asks: "how can I help you today?"
How do I make skip this message step and process to handling the request (after collecting name) if the user already states their request before their name?
NOTE: It must ask the user's name no matter what! I just want it to skip the "how can I help you today?" step is request is already stated like in the photo above. Can someone help?
I "workflow-ed" my agent to first collect a user's name before handling their request. But the problem is, if the user already states their request before their name, my agent still asks: "how can I help you today?"
How do I make skip this message step and process to handling the request (after collecting name) if the user already states their request before their name?
NOTE: It must ask the user's name no matter what! I just want it to skip the "how can I help you today?" step is request is already stated like in the photo above. Can someone help?
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