Carousel from custom action - button freezes
Hey guys,
I am trying to se the Shopify Order Checker template and allow users to view order details by clicking a button in a custom carousel.
I’m using this template: https://www.voiceflow.com/templates/shopify-order-checker-ai-agent
Everything works fine - the carousel displays properly, with dynamic order data and working buttons. But the problem is: after I click the "View Order" (from a carousel that’s generated inside a custom action) button on any card, the assistant just freezes. Nothing happens. It doesn’t move to the next block, doesn’t capture the response, doesn’t trigger anything.
I’ve already tried:
Set another custom action type (view-order) and path names
Connected it to a capture block (storing to {orderselect}) without "Stop on Action"
Checked that the payload is valid and matches the docs
But still, when I click the button, the bot hangs.
Do you know what could be causing this?
I would really appreciate, please.
Thanks a lot,
Daniel
I am trying to se the Shopify Order Checker template and allow users to view order details by clicking a button in a custom carousel.
I’m using this template: https://www.voiceflow.com/templates/shopify-order-checker-ai-agent
Everything works fine - the carousel displays properly, with dynamic order data and working buttons. But the problem is: after I click the "View Order" (from a carousel that’s generated inside a custom action) button on any card, the assistant just freezes. Nothing happens. It doesn’t move to the next block, doesn’t capture the response, doesn’t trigger anything.
I’ve already tried:
Set another custom action type (view-order) and path names
Connected it to a capture block (storing to {orderselect}) without "Stop on Action"
Checked that the payload is valid and matches the docs
But still, when I click the button, the bot hangs.
Do you know what could be causing this?
I would really appreciate, please.
Thanks a lot,
Daniel
