How to end call when user doesn't respond to agent step?
I have an agent step in my workflow. when it asks the user a question, and they don't say anything, it will stay on the call indefinitely...
TYou can handle “dead air” with Voiceflow’s built-in No-Reply timeout and then route that event to an End step so the phone hangs up automatically.
How to set it up
Want it to work everywhere?
Agent Settings → Behaviour → Voice → Global No-Reply.
Set a timeout and wire the No-Reply path to an End step; the rule will trigger no matter where the user goes silent.
FYI: if you do nothing, Voiceflow will still hang up after 3 minutes of total silence, but the method above lets you choose a much shorter window.
Docs for reference:
– No-Reply handling: https://docs.voiceflow.com
– End step: https://docs.voiceflow.com
How to set it up- Open the step that puts the mic in listen mode (Capture, AI Agent, etc.).
- In the right panel click Add No-Reply Response.
- Pick the timeout you want (e.g. 15 s).
– After that number of seconds with no speech the No-Reply port will fire. - Connect the No-Reply port → optional farewell message → End step.
The End step closes the telephony session, so the call is terminated.
Want it to work everywhere?Agent Settings → Behaviour → Voice → Global No-Reply.
Set a timeout and wire the No-Reply path to an End step; the rule will trigger no matter where the user goes silent.
FYI: if you do nothing, Voiceflow will still hang up after 3 minutes of total silence, but the method above lets you choose a much shorter window.Docs for reference:
– No-Reply handling: https://docs.voiceflow.com
– End step: https://docs.voiceflow.com
MThe agent step doesn't have a "no-reply" option anywhere.
MAnd the global reply just lets me edit the message it re-prompts them with. I don't see any timeout option.
M@Moderator Could you please help me with this as its causing us billing problems?
Mor @jacklyn @Michael Hood (Head of Product) @NiKo | Voiceflow
M@Braden Do you know this myb also? Thank you 
MI tested this and voicelfow doesn't end the call after 3 minutes - it actually seems to be 30 minutes.
Can someone please help me with this? Its causing billing issues.
Can someone please help me with this? Its causing billing issues.
MBump - still haven't figured this one out
M@Marlon sorry you didnt get a reply
Mwhats the desired behaviour? timeout after x minutes?
C@Michael Hood (Head of Product) , I beleive that’s what he is looking for. I had the same issue where a chat agent was left unattended and opened for a while and that cost me hundreds of credits so I am interested in this feature as well.
Mwhy did it cost you hundreds of credits if it wasn't doing anything?
Mwe're going to add a timeout for phone calls, but chat widget is hard to do a timeout without making the experience unclear for the end user.
Mtwilio and other services will charge for 'minutes' so having the timeout is important to keep costs low. But for chat, there's no cost if the user leaves the conversation
M@Michael Hood (Head of Product) Yes I'd like to timeout after x minutes if possible please