Live Hand-Off Loop-hole
Hey guys can I get some help please, I want to make an alternative for the live hand-off and I would love to get some input for this. So basically I need my reservation agents to be able to respond to the user inside of the chat and help them there but Voiceflow says they do not natively have a live handoff, I don't want to pay for another service because I already pay Voiceflow enough, is there anyway to do this? Thank you
4 Replies
You can use the dialogue api to 'chat' from an external device, but then you have decide what the other chat interface would be. You could utilise whatsapp via Flowbridge?
Here's Voiceflows live hand-off tutorial but it does involve middle ware like a Replit. This tutorial is a couple of years old but will give you an idea of the complexity.
https://youtu.be/iDwU3l2IEV0?si=GacHl2PhbKUydNWv
Voiceflow
YouTube
How to set up a live agent handoff using Voiceflow's Web Chat UI Kit
Learn how to set up a live agent handoff using Voiceflow's Web Chat UI Kit with Ben.
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Great conversations start with Voiceflow. Easily design, prototype, and launch voice and chat experiences – whether you're building for Alexa, Google, or an...
This does not show live hand-off though, this is the agent responding to the query sent by the user. I need something like Voiceglow (convocore) but a free or cheaper alternative, how can I achieve this?
Hello?
@Plutus I mean it's in the title and that's what the video is about, i'm not sure if a live hand-off is what your after?
If you need human handoff (HITL) for your WhatsApp agent then checkout hitlchat.io. Fairly new but works well. Takes care of connecting your agent/bot to whatsapp as well as has a shared team inbox for live agent handoff