URGENT - PRODUCTION DOWN - Voice Calls Dropping After Maintenance
@support @voiceflow-team Need immediate help - our entire voice system is down after your maintenance
Project ID: 6887801aec35b86a52b989cd
Integration: Twilio Voice with Dialog API
THE ISSUE:
After your recent maintenance, ALL voice calls drop immediately when users stop speaking (3-5 sec pause = instant disconnect). This is affecting LIVE CUSTOMERS NOW.
What I've confirmed:
Not our code - tested with direct VF webhook only
Started EXACTLY after your maintenance
Zero code changes on our side
Happens 100% of the time
Technical details:
ASR timeout appears drastically reduced
runtime.call.end webhook fires way too aggressively
Natural conversation pauses now kill the call
TO REPRODUCE:
Call any number connected to project 6887801aec35b86a52b989cd → Speak → Pause → Call drops in <5 seconds
BUSINESS IMPACT: We're losing customers every minute this is down. This is not a feature request or minor bug - our production system is completely broken.
Need someone to:
Check what changed in ASR/timeout settings during maintenance
Restore previous timeout thresholds
Give us an ETA
Project ID: 6887801aec35b86a52b989cd
Integration: Twilio Voice with Dialog API
THE ISSUE:
After your recent maintenance, ALL voice calls drop immediately when users stop speaking (3-5 sec pause = instant disconnect). This is affecting LIVE CUSTOMERS NOW.
What I've confirmed:
Not our code - tested with direct VF webhook only
Started EXACTLY after your maintenance
Zero code changes on our side
Happens 100% of the time
Technical details:
ASR timeout appears drastically reduced
runtime.call.end webhook fires way too aggressively
Natural conversation pauses now kill the call
TO REPRODUCE:
Call any number connected to project 6887801aec35b86a52b989cd → Speak → Pause → Call drops in <5 seconds
BUSINESS IMPACT: We're losing customers every minute this is down. This is not a feature request or minor bug - our production system is completely broken.
Need someone to:
Check what changed in ASR/timeout settings during maintenance
Restore previous timeout thresholds
Give us an ETA
