Hi @everyone - sharing a few new exciting product updates!
Transcripts: Now have call recordings, robust debug tools, deep filtering and custom evaluations — everything you need to observe and improve your AI agent faster.
Evals:Build your own evaluation criteria, tailor analysis to your business goals, and iterate with precision— so you can optimize intelligently, not blindly.
We've also updated the transcripts & evals API which I know was long awaited
Route to phone numbers
Include optional extensions
Support for SIP addresses
You’ll find the call forwarding Step in the ‘Dev’ section of the step menu for now.
We’re planning to introduce a dedicated voice section soon!
Transcripts and Evals
Observe and improve your AI agent faster and with more fidelity Transcripts: Now have call recordings, robust debug tools, deep filtering and custom evaluations — everything you need to observe and improve your AI agent faster.
Evals:Build your own evaluation criteria, tailor analysis to your business goals, and iterate with precision— so you can optimize intelligently, not blindly.
We've also updated the transcripts & evals API which I know was long awaited
Transcripts and Evaluations changelog here
Call forwarding step
The new call forwarding step lets your AI agent hand off calls to a real person (or another AI agent)—instantly and smoothly. Route to phone numbers Include optional extensions Support for SIP addresses You’ll find the call forwarding Step in the ‘Dev’ section of the step menu for now.We’re planning to introduce a dedicated voice section soon!
Call forwarding docs here
Gmail integration
Agents can now send emails seamlessly as part of any conversation. Whether it’s a confirmation, follow-up, or lead nurture message — the new Send Email tool makes it easy to automate communication right from your agent.Integrations docs here
Agent step docs here
Custom query control and chunk limits for the KB tool
You now have more control over how your agents retrieve knowledge. Customize the query your agent uses to search the knowledge base, and fine-tune the chunk size limit to better match your content.KB tools changelog here
