Adding external messages to transcript
Hi, I am looking to develop a handoff feature for my chatbot. At some point, my workflow will stop processing user messages and they will be redirected to a human agent. When this is done, the workflow will continue as usual. What I want to accomplish: I want to append the messages that are exchanged between the user and the human agent so that they appear in the Voiceflow Transcript. From what I have seen, the API uses state (it's not RESTful) and it saves transcripts by looking at the session, so one can't specify the contents to be stored. Is there a way for me to accomplish this? I would appreciate any ideas 
Exclusive community for Voiceflow Solutions Providers & Content Creators.
13,076Members
Resources
Recent Announcements
Similar Threads
Was this page helpful?
