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OutisO
Voiceflow Partners•8mo ago•
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Outis

YouTube Tutorial with major errors in the structure logic?

Good evening,
Yesterday I watched the tutorial ''Step-by-Step Building an AI Customer Support Agent in Voiceflow [FULL COURSE]''. Although new to voiceflow, I could not help noticig that an important part of the logic doesnt make sense (to me). Also, one block, the AI block, is just redundant. I left a comment there yesterday and I hope someone form voiceflow could reply accordingly?

I am eager to see if I have understood correctly the logic of building and in that case, my assumptions will be proven right.
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jacklyn

# Let your agents search the web 🔎 Hey everyone! We just released the web search tool for the agent step! Your agents can now automatically search the web for information, letting your agent supplement the LLM's knowledge and the data in its knowledge base with live, up-to-date information. Plus.... * You can restrict searches to specific domains, so your agent only searches sites that you own * This is a tool, so you remain in control of when the agent searches the web * Results are automatically summarized in a way that your agent can automatically understand Under the hood, we're using OpenAI's web search API. Give it a try, and let us know what you think! https://docs.voiceflow.com/changelog/native-web-search-tool

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