TVoiceflow doesn’t automatically detect or store a visitor’s IP address.
If you need that value inside your agent you have to:
Web Chat widget
• Create a Voiceflow variable called so the value is available in the flow (e.g. in a JS block or text response).
• You can also update it later by sending in any custom call.
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Dialog Manager API
The variable merges into the user’s conversation state and can be referenced anywhere in your diagram.
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Key points
• IP capture itself must happen outside Voiceflow.
• Pass it in either at launch () or during the conversation ( or a PATCH to ).
• Make sure the variable name already exists in your project.
Docs: “Passing custom variables into web chat” – https://docs.voiceflow.com/reference/passing-custom-variables-into-web-chat
If you need that value inside your agent you have to:
- Capture the IP in your own frontend / middleware (e.g. call an external “what-is-my-IP” service from the browser or server).
- Pass the value to Voiceflow as a normal variable.
Web Chat widget
• Create a Voiceflow variable called so the value is available in the flow (e.g. in a JS block or text response).
• You can also update it later by sending in any custom call.
––––––
Dialog Manager API
The variable merges into the user’s conversation state and can be referenced anywhere in your diagram.
––––––
Key points
• IP capture itself must happen outside Voiceflow.
• Pass it in either at launch () or during the conversation ( or a PATCH to ).
• Make sure the variable name already exists in your project.
Docs: “Passing custom variables into web chat” – https://docs.voiceflow.com/reference/passing-custom-variables-into-web-chat