DTMF to capture a phone number isn't working
I'm trying to create a path for someone to enter their phone number into the voiceflow using dtmf. I'm using the JS below and I've attached a screenshot of the buildout and the results. It isn't ever triggering the complete path when the 10th number is entered. I've tried multiple versions of the JS based on the help webstie that VF provides and they are all doing the same thing. Caputring the numbers but never triggering complete. What am I missing?
/* runs right after the DTMF custom-action step /
if (typeof caller_phone !== 'string') caller_phone = '';
const digitMatch = (last_event?.name ?? '').match(/DTMF\s(\d)/);
if (digitMatch) caller_phone += digitMatch[1];
/ once we have 10 digits break the loop */
if (caller_phone.length === 10) return 'complete';
I got this directly from the VF chatbot. I can't get the (caller_phone.length === 10) to trigger.
caller_phone is my variable.
Any help would be appreciated.
/* runs right after the DTMF custom-action step /
if (typeof caller_phone !== 'string') caller_phone = '';
const digitMatch = (last_event?.name ?? '').match(/DTMF\s(\d)/);
if (digitMatch) caller_phone += digitMatch[1];
/ once we have 10 digits break the loop */
if (caller_phone.length === 10) return 'complete';
I got this directly from the VF chatbot. I can't get the (caller_phone.length === 10) to trigger.
caller_phone is my variable.
Any help would be appreciated.
Exclusive community for Voiceflow Solutions Providers & Content Creators.
13,076Members
Resources
Recent Announcements
Similar Threads
Was this page helpful?
