H[URGENT] Risk of service interruption – credit reset needed today
Hi Voiceflow team,
I’m facing a critical issue with my account and I urgently need support.
My subscription is set to reset tomorrow, but I have less than 400 credits left right now.
I cannot upgrade my plan due to a bug already reported to support.
If my credits run out today, more than ten chatbots currently live on my clients’ websites will immediately stop working.
I’ve already been in contact with Alka from the support team, but given the urgency, I wanted to also post here to get more visibility.
Could someone from the team please help me reset my credits today or apply a temporary solution so there’s no downtime?
Thanks in advance for your quick help — this is really time-sensitive.
I’m facing a critical issue with my account and I urgently need support.
My subscription is set to reset tomorrow, but I have less than 400 credits left right now.
I cannot upgrade my plan due to a bug already reported to support.
If my credits run out today, more than ten chatbots currently live on my clients’ websites will immediately stop working.
I’ve already been in contact with Alka from the support team, but given the urgency, I wanted to also post here to get more visibility.
Could someone from the team please help me reset my credits today or apply a temporary solution so there’s no downtime?
Thanks in advance for your quick help — this is really time-sensitive.
