Credit Usage Question (Sonnet)
I have noticed that a fair chunk of my credits for my deployed chatbot is being used up by Cluade 4 Sonnet, however I don't have any blocks enabled in my workflow that use this model. I confirmed this by opening the .vf file of the project in an IDE and searching for any occurences of 'Sonnet'.
Is there some sort of background activity that is using Sonnet? Or is it default for anything that wouldn't show up within the source code of the project file?
Thanks!
13 Replies
hello @Braden (Voiceflow CEO) - could you help with this question please? Any ideas why Sonnet 4 is being used for credits
it's the default model for agents, it may have been used when you first srtarted testing the project. also it is used for prompt generation if you use that feature @erebor
UPDATE: I found the issue! There was a set AI block still using sonnet 4, I have changed now, thanks 🙂
I also have a semi-related question that maybe you can clear up @Braden (Voiceflow CEO) ?
In my workflow, I have lots of programatically triggered 'Events' (i.e. I have code in my frontend that triggers events in my wflow based on certain conditions). I have noticed that when these events are trigerred, it sends a 'user message' into the conversation which isn't actually a message from the user. However it still uses up one credit. See attached screenshot for an example.
Is this expected behaviour? imo this shouldn't consume a credit as it is not actually a message from the user, it is system generated. lmk your thoughts.
i really apreciate everything you and the team have done with Voiceflow btw! Super intuitive software with loads of possibilities for devs 🙂
oh interesting, yes it shouldn't consume a credit
You are right, we will make a change for this
amazing, thanks @Braden (Voiceflow CEO)!! I will keep an eye on the changelog
np!
hey @Braden , appreciate you and the team are super busy, but just wondering if you have an approx time frame for when a fix might be implemented?
Reason I ask is that the vast majority of my credit consumption is coming from this bug (see screenshot of usage, I have looked through transcripts and they are mostly convos with only trigerred events and no actual user messages)
If a fix isn't possible in the short term, would you be able to provide my account with extra credits until the bug is fixed?
Hey @erebor , can you send me an email? We'll get this fixed for you in short term while we redo some of the stuff behind the scenes
hey @Braden - sure thing thanks! is that just support@voiceflow.com? or is there some other email I can reach you on? I sent you a dm on discord if that helps at all
Thanks for the help on this
yeah can you email support and cc me as braden@voiceflow.com?
hey @Braden - sorry just seen this now - I have sent you an email with more details. Thanks!
hi - any update on this @Braden ? I have emailed several times with lots of detial but haven't heard anything back. Please could you let me know? Thanks
Hey @erebor - i didn't see your email, can you send again?
maybe check the address?