Current conversation transcript

Hey guys. I want to make a chatbot where when the user is not satisified with the answer I get an email. How do I set up transcript API's ? Thanks

Steve B. | IntelleSync.uk•8/11/25, 10:19 AM

@hrubasek Do you have a set workflow or is it a dynamic conversation? Either way you can send an email via gmail tool in the agent step.

hrubasekOP•8/11/25, 10:20 AM

@Steve B. | IntelleSync.ai but how do I get the transcript?

ben.stt•8/11/25, 12:09 PM

@hrubasek yes i have the same problem

hrubasekOP•8/11/25, 12:37 PM

@ben.stt Yeah It would be great if VF would make a tutorial on transcripts API since its one of the most essential thing for customers. Especially now when VF dropped the new transcripts it would come handy...

ben.stt•8/11/25, 12:59 PM

@hrubasek I want to have an automation where I can get all message for a conversation of each new users and make a resume to send by e-mail to my client but I think it’s impossible to make it for the moment

hrubasekOP•8/13/25, 7:53 AM

@Steve B. | IntelleSync.ai any help please?

Rishav•8/13/25, 10:18 AM

u can use their transcript api for this

Rishav•8/13/25, 10:18 AM

i also save chat in my database but for this i use coding

Hhrubasek @Steve B. | IntelleSync.ai any help please?

Steve B. | IntelleSync.uk•8/13/25, 12:02 PM

Firstly, how will the user indicate if they don't like the answer?

SSteve B. | IntelleSync.uk Firstly, how will the user indicate if they don't like the answer?

hrubasekOP•8/13/25, 12:09 PM

By saying so. The query will be avaluated as “wrong answer” and then I want to use the transcripts api to send myself the conversation…

RRishav u can use their transcript api for this

hrubasekOP•8/13/25, 12:43 PM

Thats what I am struggling with. Do you mind sharing the code?

Rishav•8/13/25, 5:48 PM

use this function block

Get_transcript_20250813.json8.34KB

Hhrubasek By saying so. The query will be avaluated as “wrong answer” and then I want to u...

Steve B. | IntelleSync.uk•8/13/25, 7:00 PM

OK great, you can use the transcript API to do this but using conversation memory might be easier. Check out @W. Williams (SFT) template for doing this. https://www.voiceflow.com/templates/pull-transcript

Pull your current conversation's transcript

A simple workflow that answers questions using the data contained within the knowledge base and allows you to get the current conversation's transcript.

SSteve B. | IntelleSync.uk OK great, you can use the transcript API to do this but using conversation memor...

hrubasekOP•8/13/25, 8:15 PM

Thanks so much thats great!

hrubasekOP•8/14/25, 6:50 AM

@Steve B. | IntelleSync.ai Sorry to bother you one more time.. I am getting this error over limit 1000000. I dont know what to do with it. You cant delete content of transcript... Is there a way to modify the function to fetch only last day and not 7 days? Or any other way? Thanks so much.

@W. Williams (SFT) any help please?

hrubasekOP•8/14/25, 6:50 AM

Rishav•8/14/25, 8:25 AM

ok i will find solution of it

Steve B. | IntelleSync.uk•8/14/25, 8:29 AM

@hrubasek Sure, you just have to adjust the range in the fetch endpoint.

// Fetch transcripts for the specified project and user
    const transcriptsUrl = `https://api.voiceflow.com/v2/transcripts/${trimmedProjectId}?range=Last%207%20Days`;

// Fetch transcripts for the specified project and user
    const transcriptsUrl = `https://api.voiceflow.com/v2/transcripts/${trimmedProjectId}?range=Last%207%20Days`;

Steve B. | IntelleSync.uk•8/14/25, 8:30 AM

Change to this:

https://api.voiceflow.com/v2/transcripts/${trimmedProjectId}?range=Today

https://api.voiceflow.com/v2/transcripts/${trimmedProjectId}?range=Today

SSteve B. | IntelleSync.uk @hrubasek Sure, you just have to adjust the range in the fetch endpoint. ```// F...

hrubasekOP•8/14/25, 12:06 PM

@Steve B. | IntelleSync.ai I tried that and I am still getting error over limit 1000000

hrubasekOP•8/14/25, 12:24 PM

The issue seems to be that I have too many transcripts under my project ID and the function fails when it tries to fetch the latest transcript...