Current conversation transcript
Hey guys. I want to make a chatbot where when the user is not satisified with the answer I get an email. How do I set up transcript API's ? Thanks
16 Replies
@hrubasek Do you have a set workflow or is it a dynamic conversation? Either way you can send an email via gmail tool in the agent step.
@Steve B. | IntelleSync.ai but how do I get the transcript?
@hrubasek yes i have the same problem
@ben.stt Yeah It would be great if VF would make a tutorial on transcripts API since its one of the most essential thing for customers. Especially now when VF dropped the new transcripts it would come handy...
@hrubasek I want to have an automation where I can get all message for a conversation of each new users and make a resume to send by e-mail to my client but I think it’s impossible to make it for the moment
@Steve B. | IntelleSync.ai any help please?
u can use their transcript api for this
i also save chat in my database but for this i use coding
Firstly, how will the user indicate if they don't like the answer?
By saying so. The query will be avaluated as “wrong answer” and then I want to use the transcripts api to send myself the conversation…
Thats what I am struggling with. Do you mind sharing the code?
use this function block
OK great, you can use the transcript API to do this but using conversation memory might be easier. Check out @W. Williams (SFT) template for doing this. https://www.voiceflow.com/templates/pull-transcript
Pull your current conversation's transcript
A simple workflow that answers questions using the data contained within the knowledge base and allows you to get the current conversation's transcript.
Thanks so much thats great!
@Steve B. | IntelleSync.ai Sorry to bother you one more time.. I am getting this error over limit 1000000. I dont know what to do with it. You cant delete content of transcript... Is there a way to modify the function to fetch only last day and not 7 days? Or any other way? Thanks so much.
@W. Williams (SFT) any help please?
ok i will find solution of it
@hrubasek Sure, you just have to adjust the range in the fetch endpoint.
Change to this:
@Steve B. | IntelleSync.ai I tried that and I am still getting error over limit 1000000
The issue seems to be that I have too many transcripts under my project ID and the function fails when it tries to fetch the latest transcript...