cannot import a twilio number, please help
I tried to import my twilio number but cannot
13 Replies
Here are the usual checks that solve most “can’t import” issues when bringing a Twilio number into Voiceflow:
1. Confirm the prerequisites
• You must have Editor (or higher) permissions in the Voiceflow workspace.
• The phone number already has to exist in Twilio and be in the same Twilio account whose credentials you will enter.
2. Import the number from the workspace level
1. In Voiceflow open Workspace ▸ Phone Numbers.
2. Click Import Numbers.
3. Enter:
– the exact phone number (E.164 format – e.g.
+15555551234)
– your Twilio Account SID and Auth Token (copy them from Twilio › Account Info).
4. (Optional) give the number a friendly name.
5. Press Import.
3. If the Import button errors out
• “integration authorization error” → one of the credentials is wrong or the Twilio account is temporarily suspended/out of funds. Re-copy the SID/Token and make sure the Twilio account is in good standing.
• Make sure the number is not already connected to a TwiML App or SIP Trunk in Twilio. If it is, set its “A call comes in” handler back to Webhook to free it up, then retry the import.
4. After a successful import
Go to your Agent ▸ Integrations ▸ Telephony and click Assign existing number to attach it to the development or production environment.
If you run through the steps above and still can’t import, double-check that the number really lives in the Twilio account whose SID/Token you’re using and that there are no typos in the phone number.
Docs for reference: https://docs.voiceflow.com/docs/phonehey @Campbell , what error are you getting?
it says unable to import number
Can you share a screenshot? Do you have all the right twilio credentials inputted?
@Campbell
from twilio
cannot get any documentation
where did you get that docs page?
@Campbell
@Chidi , do you have time to hop on a call with @Campbell
I clicked the link you shared and everyting I look for documentation I get the same thing
ah, yeah the tico agent above seems to have outdated docs @jacklyn
huh, that’s weird - @NiKo | Voiceflow is there anything we need to do to push docs updates to discord tico?
Updates are pushed daily to Tico's KB, but it seems there is a mismatch between the llms.txt file and the original link. I will check that. Thank you for flagging it.
BTW, the link you're looking for is: https://docs.voiceflow.com/docs/telephony#/
Ok, I've force updated the KB to reflect the links changes.